Faq
Ordering & Payment
How do I place an order?
Simply browse our collection, select your desired items, choose your size and color (if applicable), and click "Add to Cart". Proceed to checkout when you're ready to complete your purchase.
What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay for your convenience.
Is my payment information secure?
Absolutely. We use SSL encryption technology to ensure all transactions are secure. We never store your full payment details on our servers.
Shipping & Delivery
What are your shipping options?
We offer standard (3-5 business days) and express shipping (1-2 business days). Shipping costs vary depending on your location and selected method.
Do you ship internationally?
Yes, we ship worldwide. International delivery times vary by destination (typically 7-14 business days). Additional customs fees may apply depending on your country's regulations.
How can I track my order?
Once your order ships, you'll receive a confirmation email with tracking information. You can also check your order status by logging into your account.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of delivery. Items must be unworn, unwashed, with tags attached, and in original packaging. Some sale items may be final sale.
How do I initiate a return?
Log into your account to start the return process. You'll receive a return authorization and instructions. Return shipping costs are the customer's responsibility unless the item is defective.
How long do refunds take?
Once we receive your return, processing takes 3-5 business days. Your bank may take additional time to post the credit to your account.
Sizing & Product Information
Where can I find size charts?
Each product page includes detailed size charts with measurements. We recommend comparing your measurements to our charts for the best fit.
Are your products true to size?
Most items run true to size, but we recommend checking individual product reviews and the detailed size chart for each item as fit may vary by style.
How can I care for my garments?
Each item comes with specific care instructions on the label. Generally, we recommend gentle washing in cold water and air drying to maintain quality.
Account & Technical
How do I reset my password?
Click "Forgot Password" on the login page and enter your email address. You'll receive instructions to create a new password.
Why isn't my discount code working?
Please check the expiration date and terms of the promotion. Some codes may be restricted to certain products or require a minimum purchase amount.
How do I update my account information?
Log into your account and navigate to "Account Settings" where you can update your personal details, shipping addresses, and payment methods.