Privacy policy

Information We Collect

At LuneVogue, we collect personal information to provide and improve our services. This includes:

  • Account Information: Name, email address, shipping/billing addresses when you create an account or place an order
  • Payment Details: Credit card information processed through secure payment gateways (we do not store full card details)
  • Browsing Data: IP address, device information, and browsing behavior collected via cookies
  • Communication Records: Emails, live chat transcripts, and customer service interactions

How We Use Your Information

Your data helps us:

  • Process orders and deliver your fashion items (tops, dresses, skirts, shorts, and sets)
  • Personalize your shopping experience with product recommendations
  • Improve our website functionality and product offerings
  • Send marketing communications (only with your consent)
  • Prevent fraud and enhance security measures

Data Sharing and Protection

We may share information with:

  • Shipping carriers to fulfill deliveries
  • Payment processors to complete transactions
  • Service providers assisting with website operations (under strict confidentiality agreements)

We implement industry-standard security measures including SSL encryption, regular security audits, and restricted access to personal data.

Your Rights Under GDPR & CCPA

As our valued customer, you have the right to:

  • Access, correct, or delete your personal information
  • Opt-out of marketing communications
  • Request data portability
  • Withdraw consent for data processing (where applicable)
  • Not be discriminated against for exercising privacy rights (CCPA)

To exercise these rights, please contact us through your account dashboard or our customer service portal.

Cookies and Tracking Technologies

We use cookies to:

  • Remember your preferences and shopping cart
  • Analyze website traffic and performance
  • Deliver targeted advertisements (with your consent)

You can manage cookie preferences through your browser settings or our cookie consent banner.

Data Retention

We retain personal information only as long as necessary to:

  • Fulfill the purposes outlined in this policy
  • Comply with legal obligations
  • Resolve disputes and enforce agreements

Transaction records are typically kept for 7 years for tax and accounting purposes.

International Data Transfers

As a global fashion retailer, your data may be transferred to and processed in countries outside your residence. We ensure all transfers comply with applicable data protection laws through:

  • EU Standard Contractual Clauses
  • Adequacy decisions
  • Other approved transfer mechanisms

Policy Updates

We may update this policy periodically to reflect changes in our practices or legal requirements. Significant changes will be notified through our website or email.

Last Updated: [Insert Date]