Terms of service

General Terms

By accessing and using LuneVogue ("Website"), you agree to be bound by these Terms of Service. These terms apply to all visitors, users, and others who access or use our services.

We reserve the right to modify these terms at any time. Continued use of the Website after changes constitutes acceptance of the modified terms.

Product Information

LuneVogue sells women's fashion items including tops, dresses, skirts, shorts, and sets. We make every effort to display product colors and designs as accurately as possible, but actual colors may vary slightly due to monitor settings.

All measurements provided are approximate. Customers are responsible for reviewing product details before purchase.

Order Processing

Order confirmation does not constitute acceptance of your order. We reserve the right to cancel any order for reasons including but not limited to: product unavailability, pricing errors, or suspected fraudulent activity.

Processing times vary by product and are indicated during checkout. Delivery times are estimates and not guaranteed.

Returns & Refunds

We accept returns within 30 days of delivery for unworn, unwashed items with original tags attached. Return shipping costs are the customer's responsibility unless the return is due to our error.

Refunds will be processed to the original payment method within 14 business days of receiving the returned items. Sale items may be subject to different return policies as noted at time of purchase.

Intellectual Property

All content on this Website, including text, graphics, logos, images, and product designs, is the property of LuneVogue or its content suppliers and protected by international copyright laws.

Unauthorized use of any content may violate copyright, trademark, and other laws. No content may be reproduced without our express written permission.

Limitation of Liability

LuneVogue shall not be liable for any indirect, incidental, special, consequential or punitive damages resulting from your use of or inability to use the Website or products.

Our maximum liability for any claim related to these terms or your use of the Website shall not exceed the amount you paid for the product(s) in question.

Dispute Resolution

Any disputes arising from these terms shall first attempt to be resolved through good faith negotiations. If resolution cannot be reached, disputes shall be settled through binding arbitration in accordance with the rules of the International Chamber of Commerce.

The arbitration shall take place in HONG KONG and shall be conducted in English. The arbitrator's decision shall be final and binding.

Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of HONG KONG, without regard to its conflict of law provisions.

Contact Information

For any questions regarding these Terms of Service, please contact us through the customer service form on our Website.