Terms of service

1. User Agreement

By accessing and using LuneVogue ("the Site"), you agree to comply with these Terms of Service. These terms constitute a legally binding agreement between you and LuneVogue regarding your use of our platform and services.

Users must be at least 18 years old or have parental/guardian consent to make purchases. You are responsible for maintaining the confidentiality of your account credentials and all activities under your account.

2. Limitation of Liability

LuneVogue shall not be liable for any indirect, incidental, special, or consequential damages resulting from:

  • Your use or inability to use our services
  • Unauthorized access to or alteration of your transmissions
  • Any third-party conduct on our platform
  • Any product-related issues beyond our quality control

Our maximum liability for any claim related to our services shall not exceed the amount you paid for the product in question.

3. Intellectual Property Protection

All content on LuneVogue, including text, graphics, logos, images, and software, is our property or our licensors' property and protected by international copyright laws.

You may not:

  • Reproduce, modify, or distribute our content without authorization
  • Use our trademarks without written permission
  • Reverse engineer or attempt to extract source code from our platform

4. Refund Policy

We accept returns within 30 days of delivery for unworn, undamaged items with original tags attached. To initiate a return:

  1. Contact our customer service for a Return Authorization
  2. Package the item securely with the original receipt
  3. Ship using a trackable method

Refunds will be processed within 7-10 business days after we receive your return. Shipping costs are non-refundable unless the return is due to our error.

Final sale items and personalized products are not eligible for returns.

5. Dispute Resolution

Any disputes shall first be attempted to be resolved through good-faith negotiations between the parties. If unresolved within 60 days:

For customers in the European Union: You may submit complaints via the EU Online Dispute Resolution platform.

For all other customers: Disputes shall be resolved through binding arbitration in accordance with the rules of the International Chamber of Commerce. The arbitration shall take place in Singapore and be conducted in English.

You waive your right to participate in class actions against LuneVogue.

6. General Provisions

We reserve the right to modify these terms at any time. Continued use after changes constitutes acceptance.

If any provision is found invalid, the remaining terms shall remain in full effect.

These terms shall be governed by the laws of Singapore without regard to conflict of law principles.